CK55 Privacy Policy

This Privacy Policy explains how ck55 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players who use ck55.live and the ck55 mobile application. It also explains the rights you have in relation to your personal data and how to exercise them.

ck55 is an online gaming platform serving players across Bangladesh. We understand that trust is the foundation of everything we do — and that trust starts with being honest about how we handle your data. This policy is written in plain English so that every player can understand it, regardless of their background or technical knowledge.

By registering an account on ck55 or using any of our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the platform. For questions, contact us at [email protected] or visit the Support page.

ck55 collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect are set out in the table below.

ck55 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or with your explicit consent.

ck55 collects your personal data through the following methods:

• Direct input: Information you provide when registering an account, completing your profile, making a deposit, or contacting support.
• Automated collection: Technical data collected automatically when you access ck55, including your IP address, device identifiers, and browsing behaviour on the platform.
• Payment providers: Transaction confirmation data received from bKash and Nagad when you make a deposit or withdrawal.
• Cookies and tracking: Session and preference data collected via cookies when you use ck55.live or the ck55 app. See Section 8 for full details on our cookie use.
• Verification services: Where identity verification is required, data may be cross-referenced with third-party verification providers operating under strict confidentiality agreements.

ck55 does not purchase personal data from data brokers or any other external sources. All data we hold about you originates from your direct interaction with the platform or from the automated technical processes described above.

ck55 uses your personal data for the following purposes:

• To create and manage your ck55 account and verify your identity.
• To process deposits and withdrawals in BDT via bKash and Nagad.
• To provide customer support and respond to your enquiries.
• To monitor gaming activity for responsible gaming purposes and to identify signs of problem gambling.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To improve the ck55 platform, fix bugs, and optimise the user experience.
• To comply with applicable legal and regulatory obligations.
• To send promotional communications about ck55 bonuses and offers — only if you have opted in to receive them.

ck55 will never use your data for purposes that are incompatible with those listed above without first obtaining your explicit consent. If you have opted in to marketing communications and wish to opt out, you can do so at any time by contacting support or updating your account preferences.

ck55 does not sell, rent, or trade your personal data to any third party. However, in order to operate the platform and comply with legal obligations, we may share your data with the following categories of recipients:

• Payment processors: bKash and Nagad receive the minimum data necessary to process your financial transactions. These providers operate under their own privacy policies and are bound by strict data protection obligations.
• Identity verification providers: Where required, your identity documents may be shared with a third-party verification service to confirm your eligibility to play on ck55.
• IT and infrastructure providers: Hosting, security, and technical support providers who process data on our behalf under confidentiality agreements.
• Law enforcement and regulators: ck55 will disclose personal data to government authorities, law enforcement agencies, or regulators when required to do so by law, or when we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of our players.

Any third party that receives your data from ck55 is required to handle it securely and in accordance with applicable data protection standards. ck55 does not permit third parties to use your data for their own marketing purposes.

ck55 retains your personal data for as long as your account is active and for a reasonable period thereafter, in order to comply with legal obligations, resolve disputes, and enforce our agreements.

• Active accounts: Data is retained for the full duration of your account's activity on ck55.
• Closed accounts: Following account closure, ck55 retains transaction records and identity data for a minimum of five years to comply with anti-money laundering regulations.
• Marketing data: If you have opted in to marketing communications, your contact details are retained until you opt out or request deletion.
• Technical logs: Server and access logs are retained for up to 12 months for security and fraud investigation purposes.

Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

ck55 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data in transit is encrypted using TLS (Transport Layer Security) protocols.
• Sensitive data at rest, including financial information, is stored using AES-256 encryption.
• Access to player data is restricted to authorised ck55 personnel on a strict need-to-know basis.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• Regular security audits and penetration testing are conducted to identify and address vulnerabilities.

While ck55 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact the ck55 support team immediately via the Support page. You are also responsible for keeping your own login credentials secure and not sharing them with anyone.

ck55 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use ck55.

The types of cookies used on ck55 include:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. These cannot be disabled without affecting platform functionality.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you do not have to re-enter them each visit.
• Analytics cookies: Help us understand how players use ck55 — which pages are visited most, where players drop off, and how the platform can be improved. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of ck55. ck55 does not use cookies to serve third-party advertising.

As a ck55 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the ck55 support team with your account details and a description of your request.

ck55 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and you will be notified accordingly. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.

ck55 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any ck55 service.

If ck55 becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, all data will be deleted, and any funds in the account will be returned to the originating payment method after verification.

If you believe a minor has registered on ck55, please contact us immediately at [email protected] so we can take prompt action. ck55 takes underage gambling extremely seriously and cooperates fully with any investigation into such cases.

ck55 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how we use your data, ck55 will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how ck55 protects your privacy.

Continued use of ck55 after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, please stop using the platform and contact support to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck55 handles your personal data, please get in touch. Our support team is available 24/7 and will respond to all privacy-related enquiries promptly.

• Email: [email protected]
• Support Page: ck55.live/support
• FAQ: ck55.live/faq

For data access or deletion requests, please include your registered account email address and a clear description of your request. ck55 may need to verify your identity before processing certain requests to protect the security of your account.